Quantities calculated by Naturally Tiles staff from plans or measurements provided are our best estimate only and should be verified by an onsite measure before tiling commences. Naturally Tiles will not accept responsibility for any tile surplus or shortfall and cannot accept returns on indent items. In store samples are indicative only. Warehouse stocked batches are regularly changing as new shipments arrive, and some ranges have many unique tile ‘faces’. Please check carefully prior to installation.
Naturally Tiles quotes are valid for 14 days from the date of issue.
It is the purchaser’s responsibility to ensure they have enough tiles to complete their area. We cannot guarantee further supply of the same batch and/or product.
Our lead times on indent orders from Italy can vary between 3-6 months depending on availability, production dates, and shipping. We require a 30% deposit on all indent orders with the balance required when the goods arrive in New Zealand. For indent orders of $500 or less, and for special border pieces we require payment in full before shipment.
Lead times on indent orders are subject to change anytime due to the current geopolitical situation in Eastern Europe.
If the goods are in stock, full payment in required when the order is placed.
We offer one-month complimentary storage, please contact us regarding collection from our warehouse located at the rear of our showroom 13 Mandeville Street. Pick up times are strictly Monday to Friday 9am-12pm.
As a courtesy we can arrange freight and delivery of your tiles. However please note the responsibility of getting the tiles to site lies with the purchaser.
On delivery, verify that the goods are as selected and that the shade, sizing, and grading are acceptable. Claims regarding these issues cannot be accepted after installation. Please note that shading and sizing may vary from batch to batch.
Returning or exchanging any goods is at the discretion of Naturally Tiles and we must be notified within 7 days of receiving the goods if you wish to do so.
A 20% handling fee applies to all returns. We will provide a store credit only for full unopened boxes (minimum 3 boxes) within 30 days of the purchase providing they are in saleable condition and accompanied by the original purchase invoice.
End of lines, sale items, damaged, opened, or partial boxes are not returnable.
We will meet our commercial obligations under the Consumer Guarantees Act. For any further queries, please contact our team directly.
V1 Uniform Appearance – Differences among pieces from the same production run are minimal.
V2 Slight Variation – Clearly distinguishable differences in texture and/or pattern within similar colours.
V3 Moderate Variation – While the colours and/or texture present on a single piece of tile will be indicative of the colours and/or texture to be expected on the other tiles, the amount of colours and/or texture on each piece may vary significantly. It is recommended that the range be viewed in person before selection.
V4 Substantial Variation – Random colour and/or texture differences from tile to tile, so that one tile may have totally different colours and/or texture from that on other tiles. Thus, the final installation will be unique. It is recommended that the range be viewed in person before selection.
With all Porcelain tiles, there is a "nominal size" and a "working size". The nominal size is what you will see displayed, this is the expected production size e.g. 600x600, but not necessarily the exact size. The working size refers to the actual measurements of the tile, meaning that a 600x600 tile displayed is, in fact, 595x595 (for example). This is the result of the manufacturing process, where product sizes vary or machining to a set size takes place.
The working size can vary between batches. If you are matching an existing tile, it is important to ask for the working size before purchasing.
Tiles are heavy!
Consider your wall tiles to weigh between 15-20kg per m² and floor tiles 22-30m². When collecting your tiles, please ensure you bring a suitable vehicle with the capacity to transport your tile order. We provide the option for our storeman to hand load into your vehicle or load using our forklift for larger orders packed on a pallet. Please notify us prior to pick up.